Login Changes Coming to Duo Multi-Factor Authentication

On October 19, 2023 the UCI Single Sign On (SSO) process is changing slightly. You will no longer need to select “send a push” after entering your UCInetID and password. It will automatically send a push to the last used device. The update should be seamless for most UCI faculty, staff and students, with no interruptions to services.

Below you will find the new four step process for logging in:

Step 1: Login to an SSO-enabled service (such as ZotPortal or Canvas) as you normally would with your UCInetID and password. 

Step 2: The page that states the Duo push has been sent to your phone will look a little different. 

Step 3: Open the Duo Mobile app and tap Approve. You will be automatically taken to the website you were trying to visit on your computer (ZotPortal, Canvas, etc). In the event that you don’t receive the push notification, you can select “Other options” where you can enter a 6-digit code to login (this code can be found in your Duo Mobile app).

Step 4: The page will reload asking you if this is your device. If you are using your own device, click on “Yes, this is my device” to have it remember your Duo authentication for the next 24 hours or if you are using a public computer select “No, other people use this device”, and you’re done!

Additional details can be found in this Knowledge Base article. If you need assistance with this process after the go-live on 10/19, please reach out to the Help Desk by emailing oit@uci.edu or via phone at 949-824-2222