We are pleased to announce ZotDesk, a new AI chatbot designed to assist with your IT-related questions by leveraging the comprehensive knowledge base of the Office of Information Technology (OIT). ZotDesk is powered by ZotGPT Chat, UCI’s very own generative AI solution.
What is ZotDesk?
ZotDesk is an AI chatbot created to support the UCI community by providing quick answers to your IT questions. Whether you need help with campus Wi-Fi, software installations, password resets, or other tech-related issues, ZotDesk is available 24/7 to assist you.
Key Features
- Immediate Support: Receive prompt responses to your IT questions anytime, without waiting for office hours.
- Comprehensive Knowledge Base: ZotDesk uses a rich repository of OIT information to deliver accurate and relevant answers.
- User-Friendly Interface: Designed for ease of use, ensuring a seamless experience for all UCI students, faculty, and staff, no login required.
- Continuous Improvement: ZotDesk continually updates its knowledge base and enhances its responses through machine learning to provide better assistance over time.
How to Access ZotDesk
To use ZotDesk:
- Visit the UCI OIT website.
- Click on the AI Assistant chat button located in the bottom right corner of the footer, or use the slide-in when it appears.
- Type your questions and receive help quickly.
Why ZotDesk?
ZotDesk aims to improve your IT support experience by augmenting our talented Help Desk support staff. You will receive immediate support during peak service hours and quick help with simple troubleshooting tasks. This way, you can spend less time worrying about technical issues and more time on your mission-critical activities.
ZotDesk will continue to be monitored by Help Desk staff to ensure issues are resolved in a satisfactory manner, and to continuously improve its capabilities.
Feedback and Support
Your feedback is important to us. As we continue to refine ZotDesk, we welcome any insights or suggestions via our Contact Form.
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