Desktop Support Services
The OIT Desktop Support team offers technical support for managed clients. We troubleshoot technical issues that cannot be resolved by the Help Desk. Additionally, we work behind the scenes to ensure that our clients have a stable, efficient computing environment.
Managed Departments
Check to see if you are in one of OIT’s managed departments.
Local IT Support
If you are not in one of OIT’s managed departments, check the Campus Help Desks for local IT support.
How Requests are Processed
- The request is received.
- A support ticket is generated and assigned to the Desktop Support group.
- An email is sent notifying you that your ticket has been created.
- A Desktop Support Analyst responds.
- Once the Analyst has resolved the issue, the ticket is closed, and an email is sent notifying you of the closure.
After Hours Assistance
Outside of normal business hours the Help Desk will create a ticket for response the following business day.
If your issue is an emergency, please tell the Help Desk what department you are from and that you require immediate Desktop assistance. The analyst will take your number, open a ticket, and contact a Desktop Support Analyst to return your call within 4 hours.
Support Policies
When you should expect a response to a support request?
Desktop Support Price List
| Service | Current Rates | Rate Type |
|---|---|---|
| Desktop Support Services (hourly) | $63/pc/year | Recharge |
Service Requests
Access Requests
New network account, options for network folder access, and an email account form for managed clients.
Order Hardware
OIT managed clients, place an order for computers and monitors.
Standards and Recommendations
OIT has created a list of hardware, software, and device standards and recommendations.
Software Standards
In order to provide a high-level of service, we have implemented a set of software standards.
Hardware Standards
These hardware standards allow us to provide a higher level of service to our clients, as we are able to ensure compatibility and interoperability for everyone.
Managed Standards
OIT uses remote computer management tools to provide efficient service and increase security for university-owned Windows and Apple computers.
Mobile Standards
Smartphone devices have become a key technology for meeting everyday workplace needs. Learn more about our focused approach to smartphone support.
Support Tips
Software Through BigFix
Use the BigFix Portal to request specific software to be pushed directly to your computer without needing to contact OIT.
Backup your laptop computer
For OIT managed laptops, you can now easily backup your Documents and Desktop folders to our servers even when you are on the go.
Microsoft Windows 11 Migration
We will start deploying Microsoft Windows 11 on OIT-supervised machines before Windows 10 support ends in October 2025. Learn more about the migration.