UCI offers excellent benefits including a comprehensive insurance package and a minimum of three weeks of paid vacation per year. For more information on the benefits, UCI has to offer visit the UCI Human Resources website.
98092 Educational Technology Support (BUS TCHL SUPP ANL 2 TX)
Division: OIT Student & Academic Services
Job Description
Under the supervision of the Manager, Educational Technology & Student Success Services (ETS3), the Application Support Analyst (ASA) applies professional business / technical support concepts to resolve issues of moderate scope and complexity for web applications that are part of ETS3’s support portfolio, where analysis of situations or data require a review of a variety of factors. These include UCI’s enterprise learning management system, Canvas, as well as an array of homegrown and vendor software products that support both instruction and student success, many of which are integrated with Canvas. Provides responsive, professional, and high-quality front-line end-user support for faculty, staff, and student users. Within defined procedures and practices, determines appropriate action. Internally and externally documents, plans and delivers end-user training on these applications. Contributes to the software development lifecycle for many of the homegrown applications that are part of ETS3’s support portfolio.
The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education, and community service goals of the University. Located within the Student and Academic Services Division of UC Irvine’s Office of Information Technology (OIT), the highly collaborative Educational Technology and Student Success Services (ETS3) team supports a dynamic and diverse instructional community. Among other things, we support and administer the campus’ learning management system and a fleet of homegrown educational technology and student success tools, extend our edtech ecosystem by integrating third-party educational technology tools, and keep our campus community informed of changes to UCI’s educational technology portfolio.
Compensation Range: In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits. The expected pay range for this recruitment is $28.58- $30.94 (Hourly).