The Office of Information Technology embarked on the second cycle of our customer satisfaction survey as part of an overall strategy for continuous service improvement. In cooperation with UC San Diego, who has been successfully using this process for many years, we want to enhance our understanding of which IT services are of most value to you, and where we have opportunities to serve you better.
We would like to share the results of the survey with you. We were gratified to learn that you feel that OIT is doing many things well. At the same time, you made many suggestions on how we could serve the campus better.
We Heard You
OIT leadership has analyzed the results to develop a plan for the next fiscal year. Areas that appear to need special attention are being prioritized and a general plan for making improvements is being implemented.
2017 Survey Results Overview
- 2017 OIT Customer Satisfaction Survey Executive Summary Report (PDF)
- 2017 OIT Customer Satisfaction Survey Infographic (PDF)
- OIT Application & System Satisfaction Overview (PDF)
- Strengths & Opportunities (PDF)
- 2017 Survey Prize Winners
- OIT Customer Satisfaction Survey FAQ
Survey Results from Previous Years
Survey Support Results by OIT Division
Enterprise Applications
- Accounting & Kuali Financial Systems (PDF)
- Admissions & Relations with Schools (PDF)
- Facilities Management IT (PDF)
- Financial Aid IT (PDF)
- Financial Services (PDF)
- Graduate Division IT (PDF)
- Human Resources IT (PDF)
- Office of Research IT (PDF)
- Registrar’s Office (PDF)
- Transportation & Distribution Services (PDF)