Mitel MiCollab Software Phone
Quicklink(s)
MiCollab is a “soft phone” application that is being phased out and replaced by MS Teams Phone. MS Teams Phone can be used on a mobile device or computer, allowing people to make and answer calls using their UCI phone number. It replaces a desk phone.
Existing MiCollab Customers
MiCollab Software Phone is being phased out with the migration to the MS Teams Phone Service. If you have existing MiCollab service, use the Support tab for assistance.
UCI Health Medical Center Employees
MiCollab is not available to employees working at the UCI Health Medical Center.
Calling Emergency Services with MiCollab Discouraged
Calling 911 from the web browser or MiCollab app on your computer is highly discouraged, as the softphone will not be able to accurately report your location to emergency responders. If doing so is your only option, report your precise location when calling. Calling 911 from your cell phone or landline is the best option.
MiCollab Service FAQ
- How do I convert myself or a new employee to MiCollab? How much does it cost?
- I have submitted the Telephone Service Request for MiCollab. What are the next steps?
- Can I switch back to a desk phone if I return to campus or no longer need MiCollab?
- Can I use both MiCollab and a desk phone?
- Can MiCollab be used for both on and off-campus use?
- Will I be able to use MiCollab to contact 911 (or another emergency service number)?
- Can I use my headphones with MiCollab?
How to use MiCollab
New to MiCollab? Get started with the MiCollab Quick-start Guide (PDF).
- Getting started with the MiCollab Mobile App
- Getting started with the MiCollab Website or Computer App
- How to use Voicemail on MiCollab
- MiCollab User FAQ
MiCollab User Guides
More MiCollab questions from OIT’s Knowledge Base
Need more help?
Rate Table
| Service | Current Rates (FY 24/25) | Rate Type |
|---|---|---|
| IP Multi Line Telephone (Standard, Deluxe, Advanced, Slim, SIP and Micollab) | $26.50/month | Recharge |
AT A GLANCE
REQUIREMENTS
Must be a campus employee. MiCollab is not available at the UCI Health Medical Center.